Customer Business Partner - Renewals

Company: Tbwa Chiat/Day Inc
Location: Boston
Posted on: October 23, 2024

Job Description:

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds-start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.Ok, so what exactly does Armis do?Connected assets are growing at an explosive rate, across every industry and every geo. In today's world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they're critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they're also the last line of defense against today's sophisticated cyber criminals.Armis gives companies of every size-across every industry and geo-complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet's leading tech and cybersecurity players. And we're building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.Location: US based Remote role - EST hoursWho we are:We are THE Asset Intelligence Cybersecurity Company. Armis specializes in protecting enterprises from the ever-evolving threat landscape. Our innovative platform is designed to discover, monitor, and secure all connected devices within an organization, providing unparalleled visibility and control. With a focus on IoT (Internet of Things) security, Armis is at the forefront of safeguarding businesses against cyber threats.As a Customer Business Partner at Armis, you'll play a key role in managing the renewal process of our fast-growing customer base while working closely with Customer Success Managers and Account Executives.As a relatively new team, you will be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency. We pride ourselves on giving you the room to stretch and grow professionally while helping us make significant improvements to our renewal program.What you will do...

• Oversee all assigned contract renewals to ensure timely and accurate execution.
• Enlist the efforts of Customer Success Managers and senior management when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction.
• Own contract processes to close - including renewal CTA management, quote creation, maintaining Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close.
• Work with CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed.
• Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency.
• Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don't want to renew, alert us that they're evaluating competing solutions, etc.What we expect...
  • 4-6 years experience in a Sales, Customer Success, or Renewals Management role.
  • Intellectually curious self-starter with a knack for problem-solving.
  • Experience with negotiation and discussing pricing terms.
  • Experience in a customer-facing role.
  • Has managed a book of business or prospect target list effectively.
  • Comfortable with a high volume of accounts and live engagements with prospects/customers.
  • Familiarity with contracts, terms of service, and legal issues.
  • Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders.
  • Phenomenal organizational skills and attention to detail.
  • Experience with Salesforce (particularly working with the 'opportunity' object).
  • Gainsight experience preferred.
  • Experience with Forecasting tools is ideal (e.g. Domo).
  • Ability to work effectively with many different personalities and cultures.We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates--- but here at Armis, we strongly encourage you to try to avoid the confidence gap. We don't expect you to meet each of the listed requirements perfectly to be considered for any of our roles.Salary range guidance for this position is: $63,000-$85,000 per year.The salary range listed does not include other forms of compensation or benefits (e.g. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
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Keywords: Tbwa Chiat/Day Inc, Taunton , Customer Business Partner - Renewals, Other , Boston, Massachusetts