Strategic Technical Account Manager

Company: CloudZero
Location: Boston
Posted on: November 13, 2024

Job Description:

LOCATION: (U.S. Remote - East or West)As a Technical Account Manager, you will put two of your passions - data analysis and empowering customers - to work every day. You'll work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help guide them on their FinOps journey. These conversations might be about specific resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with the executive...all in the same day!Responsibilities

• Ongoing customer segment onboarding and implementation initiatives, including addressing ad hoc requests
• Form and maintain strong strategic relationships across key customer personas; Provide domain expertise in gaining credibility across CloudZero teams
• Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews
• Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice
• Introduce new products/features and champion the business outcomes process with the customer
• Solve complex customer/vendor issues and proactively prevent negative service trends.
• Build and monitor customer adoption metrics to drive best in class NPS
• Support retention and expansion for your assigned customer segment
• Develop, modify and maintain the operational and design effectiveness of internal customer controls
• Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements
• Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities
• Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders
  • 5+ years of customer facing experience, preferably working with enterprise or strategic segments
  • 5+ years of experience consulting on AWS, GCP and/or Azure services/solutions required
  • You have developed, documented, and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams
  • You understand the basics of spend / resource reservations across the various clouds
  • You understand the benefits (and limitations) of tagging / labeling and can consult with customers on tagging strategies, when necessary. Tags are among the many ways CloudZero customers can group costs and you will learn tools and techniques for categorizing cloud spend that goes beyond tags.
  • You love data. Helping customers achieve better outcomes by leveraging data is something that energizes you on a daily basis.
  • You can analyze complex datasets in Excel using advanced concepts like vlookups, index matches, named ranges, pivot tables Bonus Points:
    • You are a FinOps Certified Practitioner
    • You hold at least one AWS, GCP and/or Azure Certification
    • You've built BI dashboards before (Quicksight, Looker, Domo, Tableau, etc...)
    • You have experience authoring SQL About CloudZeroCloud cost management is one of the biggest challenges organizations face today. As cloud adoption continues to accelerate, so do the complexities and costs associated with it - and macroeconomic conditions only increase pressure to prove cloud efficiency. That's why we built CloudZero: a SaaS platform at the intersection of next-generation cloud cost management and FinOps. CloudZero ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real time according to our customers' business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions.Since our founding in 2016, our mission has been to make efficient innovation a reality for every cloud-driven organization. At CloudZero, we believe every engineering decision is a buying decision, yet the cost conversation often bypasses the engineers who drive those determinations. To solve this, we've built a dynamic, single-page application that answers the complex, data-heavy questions every cloud-based organization needs to ask if they want to grow their company profitably.To date, we've raised over - -from leading venture capital firms across the country. We're solving problems of massive scale, business importance, and complexity in a space that needs it more than ever. We're growing rapidly and would love for you to be a part of it!Equal Opportunity EmployerCloudZero is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. All job offers are contingent upon the candidate passing background and reference checks.**Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.**
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Keywords: CloudZero, Taunton , Strategic Technical Account Manager, IT / Software / Systems , Boston, Massachusetts